Returns & Exchanges
At Decofurn Furniture, we want you to love your home; if you are not completely satisfied with your purchase, you can return or exchange items within 14 days of delivery provided they are in their original condition and packaging.
Initiate Your Request
Contact our customer service team via email or our online portal with your order number and photos of the item within the 14-day return window.
Awaiting Approval
Our quality assurance team will review your request to ensure it meets our return criteria, typically providing a status update within 48 business hours.
Collection or Drop-off
Once approved, you can choose to drop the item off at your nearest Decofurn warehouse or schedule a professional courier collection for a nominal fee.
Refund Processing
After we receive and inspect the furniture at our distribution center, your refund or store credit will be processed back to your original payment method within 7-10 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing